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Small thing but if you always play at the same amount it adds an extra step every single time. A busy stretch at work where I barely played, a quieter period where I played more regularly, a week away from home. In our experience, live chat was the fastest way to get help. A chatbot can answer more commonly asked questions, or you can transfer to a customer service agent.
- I did exactly that (and the entire process took only about 20 minutes), including waiting for the email confirmations.
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